How To Return To Shein

Follow the provided instructions and guidelines to successfully initiate a return request on Shein.

Returning items can sometimes be a hassle, but when it comes to shopping with Shein, the process is actually quite simple. Whether you’ve purchased the wrong size, received a faulty product, or simply changed your mind, Shein has a straightforward return policy in place. In this blog post, we will guide you through the step-by-step process of returning items to Shein, ensuring a hassle-free experience and a smooth refund or exchange. So, if you’re wondering how to return to Shein, keep reading and get ready to shop with confidence!

How To Return To Shein: Step-by-Step


Step 1: Login to Your Account

After logging in, navigate to your order history or account settings. Locate the specific order you want to track and click on it. The details of your order, including tracking information, will be displayed on the screen.

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Step 2: My Orders

Once you are logged in, locate and select the ‘My Orders’ section in your account. It is usually found in the dropdown menu associated with your username.

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Step 3: Identify the Order

Once you locate the desired order, simply click on the ‘Order Details’ or ‘View Details’ button associated with it to access all the relevant information.

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Step 4: Apply for Return

To initiate the return process, click on the ‘Return Item’ button. If you do not see this option, click on ‘More Options’ to access it.

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Step 5: State the Reason for Return

You will be requested to select a reason for returning the item. This will help the seller understand the nature of the issue you faced with the product and provide you with an appropriate solution, such as a refund, replacement, or repair.

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Step 6: Submit Your Return Request

Once you have provided the necessary details regarding the reason for returning the item, simply click on the ‘Submit’ or ‘Return Item(s)’ button to officially initiate the return process and confirm your request.

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Step 7: Print the Return Label

After you submit your return request, you can expect to receive a return label via email. Please make sure to print out this label for the return process.

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Step 8: Repack the Product

To ensure a smooth return process, carefully pack your item in its original packaging or a sturdy box. Simply affix the provided return label onto the package and make sure it is visible on the outside.

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Step 9: Ship It

To ship the package, take it to the nearest post office or shipping carrier location. They will provide you with the necessary tools and assistance to ensure safe and efficient delivery.

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Step 10: Wait for Confirmation

After sending back your item, remain patient and wait for a confirmation email from Shein, as it may take time. Once your return is processed, you will receive your refund.


In conclusion, returning items to Shein doesn’t have to be a daunting process. By following these simple steps, you can ensure a smooth and stress-free return experience. Remember to keep track of your orders, check the return policy, and package your items securely. Utilize the pre-paid shipping label provided by Shein and always double-check the return address. Additionally, stay informed about any potential customs duties or international shipping fees. Lastly, don’t hesitate to reach out to Shein’s customer support for assistance if needed. With these tips in mind, you can confidently make your returns and continue enjoying the trendy fashion offerings from Shein. Happy shopping and hassle-free returns!

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