How To Report Stolen Package Amazon

To report a stolen package on Amazon, follow these steps: document the theft with photos, contact Amazon customer service, file a police report, and request a refund or replacement.

With the rise of online shopping, it has become more convenient than ever to order products with just a few clicks. However, this convenience also comes with the risk of package theft. If you’ve ever had a package stolen from your doorstep, you know the frustration and disappointment that comes with it. Luckily, Amazon has implemented several measures to help customers report stolen packages and get the necessary assistance. In this blog post, we will guide you through the steps on how to effectively report a stolen package on Amazon and maximize your chances of recovering it. Whether you’re a victim of package theft or simply want to be prepared in case it happens to you, this guide will provide you with the essential knowledge to address this issue swiftly and efficiently.

How To Report Stolen Package Amazon: Step-by-Step


Step 1: Verify Missing Package

It is important to thoroughly check your surroundings and consult neighbors to ensure that your package was genuinely stolen. Occasionally, delivery drivers may conceal packages, tracking information can be inaccurate, or a neighbor may have collected it for safekeeping.

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Step 2: Check Security Footage

If you have security cameras, check the footage during the estimated delivery time to investigate the whereabouts of your package and uncover any possible incidents or issues that may have occurred.

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Step 3: Contact Seller or Amazon

If you bought the item from a third-party seller, contact them through Amazon. If Amazon sold it directly, reach out to their customer support team via chat or phone.

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Step 4: Report a Missing Package

To report a lost package on Amazon, go to your account, select the order, and click “Problem with order”. Choose the option to report it as missing or stolen, and provide detailed information.

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Step 5: File a Claim

Amazon will investigate a reported theft and if your package is not found, they will usually provide a refund or replacement as part of their A-to-Z Guarantee Protection.

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Step 6: Report the Theft to Police

Reporting package thefts to your local police department helps law enforcement track trends and offer prevention tips, although it may not guarantee the recovery of your stolen package.

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Step 7: Review Delivery Instructions

For future orders, include specific delivery instructions to ensure safe package placement or opt for holding them at a carrier’s location for pick-up.

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Step 8: Consider Amazon Locker Service

To prevent package theft, use Amazon Locker service when available. Packages are securely delivered to a convenient location, safeguarding against theft in high-risk areas.

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Step 9: Purchase package insurance

To ensure your peace of mind, opt for package insurance or sign up for services that provide protection or reimbursement for stolen packages.


In conclusion, reporting a stolen package to Amazon is a crucial step to take when faced with such an unfortunate situation. By promptly notifying Amazon’s customer service and providing them with detailed information and evidence, you increase the chances of recovering your stolen item or receiving a refund. Remember to keep track of your deliveries, consider using smart security measures, and always be vigilant when it comes to your packages. With Amazon’s commitment to customer satisfaction, they will do their best to assist you in resolving the issue. By being proactive and taking the necessary steps, you can protect yourself and ensure a smooth shopping experience on Amazon.

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